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Returns and warranty
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SLAPUKAS.LT
Returns and warranty
Clear conditions for consumers and business buyers.
24 months
Consumers – statutory guarantee.
12 months
Business buyers – contractual warranty, unless a longer period is stated.
A quick guide to returning online purchases and requesting warranty service. The right of withdrawal applies to consumers, subject to statutory exceptions.
The return and refund procedure in this section applies to consumers withdrawing from a distance contract.
How to return an item
- Notify us within 14 calendar days of receiving the item. Email info@slapukas.lt with your order number, the item and a clear statement that you wish to withdraw from the contract. No reason is required.
- Send or hand over the item within 14 days of notifying us. Return address: PS Vilnius, MB, Dariaus ir Girėno g. 20, LT-02188 Vilnius, Lithuania. Keep proof of postage.
- Pack it securely. Include all supplied accessories and information identifying your purchase. Use the original packaging if possible. You may be responsible for diminished value caused by handling beyond what is needed to inspect the item.
Return costs and refunds
If you change your mind, you pay the direct return costs. We do not charge a restocking or additional administration fee. Contact us first about a faulty item; the seller covers the necessary return costs.
We refund within 14 days of receiving your withdrawal notice. We may withhold the refund until the item or proof of dispatch is received. The least expensive standard delivery offered is also refunded. We use the original payment method unless expressly agreed otherwise.
Business purchases. Legal entities and other business buyers do not automatically have the consumer's 14-day right of withdrawal. Conforming goods may be returned only by a separate written agreement with the seller, with return conditions and costs agreed in advance. Rights concerning faulty goods remain unaffected.
Warranty service
Consumers
Consumers benefit from a statutory guarantee of at least 24 months from delivery. An additional commercial warranty does not restrict these rights. Longer periods and extensions apply where required by law.
Consumers may request free repair or replacement in accordance with the law and, where the legal conditions are met, a price reduction or termination. The seller bears necessary return and delivery costs for non-conforming goods.
Legal entities and other business buyers
For legal entities and individuals purchasing for business or professional purposes, the seller provides a 12-month contractual warranty for the quality of goods from delivery, unless a longer period is stated in the specific offer, contract or warranty document. Any applicable manufacturer warranty commitments remain subject to their own terms.
This contractual warranty period does not restrict the seller's liability for defects or any buyer rights that cannot be limited under applicable law. The expiry of 12 months does not, by itself, mean that all claims concerning defects are barred.
Warranty coverage and exclusions
The warranty does not cover normal wear, including natural battery capacity loss, where this is not a defect in the goods. It does not cover faults caused by improper use, installation or electrical connection, overvoltage, physical damage, moisture exposure beyond the stated protection rating, or modifications or third-party repairs.
These exclusions apply only where the relevant factor is established as a cause of the fault; damage or repair alone does not automatically remove all buyer rights.
Reporting a fault
Please report a defect as soon as possible to info@slapukas.lt. Include your order number or other evidence identifying the purchase, the model, serial number if available, and a description of the fault. Photos or video may help assessment but are not mandatory in every case. Arrange delivery for inspection with us; original packaging is not a condition for a warranty claim.
Chargeable diagnostics, out-of-warranty repairs or additional work are carried out only after their scope and price have been agreed in advance and the buyer has consented. Claims are assessed following inspection and in accordance with applicable law.
