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Terms of purchase
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SLAPUKAS.LT / CUSTOMER INFORMATION
Terms of purchase
Clear conditions from placing your order to delivery, returns and warranty support.
Updated · 4 November 2026
14 days
Consumer right to withdraw from a distance contract; statutory exceptions apply.
24 / 12 months
Consumers – 24 months under law.
Business buyers – 12-month contractual warranty; full conditions below.Clear total
Goods, delivery and applicable charges shown before you confirm your order.
On this page
01 General provisions
These terms apply to purchases of goods and services through Slapukas.lt. The seller is PS Vilnius, MB, company code 304744241, Dariaus ir Girėno g. 20, LT-02188 Vilnius, Lithuania; info@slapukas.lt; +370 670 60651.
A consumer is an individual purchasing outside their business or profession. Consumer withdrawal and guarantee rights do not automatically apply to companies or other business purchases; agreed terms and applicable law govern those purchases.
The version in force when the order is placed applies to that order. Later changes do not alter an existing contract. These terms do not restrict mandatory consumer rights.
02 Ordering and concluding the contract
You can buy as a guest or sign in to your account. Select the product, configuration and quantity, enter accurate billing and delivery details, and choose an available delivery and payment method.
Review the total price and conditions before placing the order. Confirming an order with an obligation to pay means accepting these terms and concluding the purchase contract. Confirmation is sent to the email address provided.
Use equipment lawfully, respecting privacy and other applicable requirements. This obligation does not remove the seller's statutory responsibilities.
03 Prices and payment
Prices are in euros. VAT treatment, delivery, other mandatory charges and the final amount are shown before order confirmation. Available payment methods depend on the order and destination.
The duration, contents and renewal charges of SIM connectivity, GPS platforms and other fixed-term services are specified in the individual offer. Only the service and charges included in the buyer's selected offer apply.
Purchase documents are provided electronically. Prepayment orders not paid within 3 working days may be cancelled. We do not unilaterally increase an agreed price; if a material error is identified, we contact the buyer.
04 Delivery and receipt
Goods are dispatched from Lithuania. Available methods, charges and estimated times are shown at checkout; see the delivery page for details. Order preparation and transit time may differ.
If we cannot deliver within the agreed time, we inform the buyer and discuss a solution. We do not send a substitute without consent. Consumers retain their statutory rights regarding delays and refunds.
Check the parcel on receipt. If possible, document damage and contact us. Failure to record a comment with the courier does not itself remove consumer rights. Risk passes when the consumer or a person they nominate, other than the carrier, receives the goods, subject to statutory exceptions.
05 Withdrawing within 14 days
A consumer may withdraw from a distance contract without giving a reason within 14 calendar days of receiving the goods. For goods in one order delivered separately, the period runs from receipt of the last item. For services it generally runs from conclusion of the contract.
Send a clear statement of your decision, for example to info@slapukas.lt. The model notice below is optional. Include your name and details identifying the order. Sending the notice before the period expires is sufficient.
Statutory exceptions apply, including goods made to special individual specifications. Withdrawal rights for digital content or a fully performed service are lost only when all legal conditions are met, including the required prior express consent and acknowledgement of the loss of that right. Activation alone does not replace these conditions.
Business purchases. Legal entities and other business buyers do not automatically have the consumer's 14-day right of withdrawal. Conforming goods may be returned only by a separate written agreement with the seller, with return conditions and costs agreed in advance. Rights concerning faulty goods remain unaffected.
06 Returning goods and refunds
The return and refund procedure in this section applies to consumers withdrawing from a distance contract.
After withdrawing, send or hand over the goods within 14 calendar days of your notice to PS Vilnius, MB, Dariaus ir Girėno g. 20, LT-02188 Vilnius, Lithuania. Keep proof of dispatch.
You may inspect and test the goods as necessary to establish their nature, characteristics and functioning. You may be responsible for diminished value caused by excessive handling. Pack securely and include the supplied contents and information identifying the purchase. Original packaging is recommended, but its absence alone does not remove the right to return.
The buyer pays the direct return cost when returning conforming goods after a change of mind. We do not charge an additional administration or restocking fee.
We refund within 14 calendar days of the withdrawal notice, including the least expensive standard delivery offered. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever is earlier. We use the original payment method unless expressly agreed otherwise at no extra cost to the consumer.
If a service started during the withdrawal period at the consumer's express request, a proportionate amount for the part already supplied is payable only where the law allows.
07 Quality and guarantee
Consumers
Consumers benefit from a statutory guarantee of at least 24 months from delivery. An additional commercial warranty does not restrict these rights. Longer periods and extensions apply where required by law.
Consumers may request free repair or replacement in accordance with the law and, where the legal conditions are met, a price reduction or termination. The seller bears necessary return and delivery costs for non-conforming goods.
Legal entities and other business buyers
For legal entities and individuals purchasing for business or professional purposes, the seller provides a 12-month contractual warranty for the quality of goods from delivery, unless a longer period is stated in the specific offer, contract or warranty document. Any applicable manufacturer warranty commitments remain subject to their own terms.
This contractual warranty period does not restrict the seller's liability for defects or any buyer rights that cannot be limited under applicable law. The expiry of 12 months does not, by itself, mean that all claims concerning defects are barred.
Warranty coverage and exclusions
The warranty does not cover normal wear, including natural battery capacity loss, where this is not a defect in the goods. It does not cover faults caused by improper use, installation or electrical connection, overvoltage, physical damage, moisture exposure beyond the stated protection rating, or modifications or third-party repairs.
These exclusions apply only where the relevant factor is established as a cause of the fault; damage or repair alone does not automatically remove all buyer rights.
Reporting a fault
Please report a defect as soon as possible to info@slapukas.lt. Include your order number or other evidence identifying the purchase, the model, serial number if available, and a description of the fault. Photos or video may help assessment but are not mandatory in every case. Arrange delivery for inspection with us; original packaging is not a condition for a warranty claim.
Chargeable diagnostics, out-of-warranty repairs or additional work are carried out only after their scope and price have been agreed in advance and the buyer has consented. Claims are assessed following inspection and in accordance with applicable law.
08 Personal data and communications
Data needed to fulfil an order is processed on the grounds and conditions described in the privacy policy. Accepting purchase terms is not, by itself, consent to marketing.
We send order information using the buyer's contact details. Please inform us promptly of incorrect contact or delivery information.
09 Questions and dispute resolution
First send your request or complaint to info@slapukas.lt with the order details and requested remedy. We respond to written consumer complaints within 14 calendar days.
If the response is unsatisfactory or absent, you may contact Lithuania's State Consumer Rights Protection Authority (VVTAT), vvtat.lrv.lt, for out-of-court dispute resolution. Your right to go to court is unaffected.
Lithuanian law applies without depriving consumers resident in other countries of mandatory protections applicable to them.
Model withdrawal notice
To: PS Vilnius, MB, Dariaus ir Girėno g. 20, LT-02188 Vilnius, Lithuania; info@slapukas.lt.
I hereby withdraw from the purchase contract for these goods / this service: [description].
Order number and date: [details]. Date of receipt: [date].
Consumer's name and address: [details]. Email: [address].
Date of notice: [date]. Signature only if submitted on paper.
Seller · PS Vilnius, MB
Company code: 304744241
Dariaus ir Girėno g. 20, LT-02188 Vilnius, Lithuania
info@slapukas.lt · +370 670 60651
